Alpha Keri has been around since the 19XX, providing skincare for generations of Australians.
Once an order has been placed, it joins a queue for immediate processing and dispatch. We are therefore unable to make any changes, additions or amendments to any order.
We accept many forms of payment including:
Afterpay* (available soon)
Yes. All products include GST.
Yes, you can pay using PayPal.
Visit the Paypal website for more information.
ORDERS OVER $80
We provide FREE SHIPPING to anywhere within Australia
ORDERS UNDER $80
$9.95 Flat rate shipping to anywhere within Australia
International shipping costs are calculated at the checkout.
Your order will be processed and dispatched within 2 business days.
Australian deliveries should receive your parcel within 2-7 business days after being dispatched from our warehouse.
International deliveries should receive your parcel within 10-14 business days after being dispatched from our warehouse. Delays may occur due to customs clearance, which we have no control over.
Australian deliveries will be delivered by Australian Post.
International deliveries will be delivered by an international courier available in your country.
We ship to over 100 countries.
These are some of the major countries below we deliver to regularly:
In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order. If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection. It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.
Please contact our customer care team immediately.
As soon as your order is dispatched, an email will be sent to let you know the tracking ID number.
We do not accept refunds or replacements, if you change your mind.
Once an order has been placed, it joins a queue for immediate processing and despatch.
We are therefore unable to make any changes, additions or amendments to any order.
Please read our Refunds & Returns Policy for further information.
When you place an order, you will be asked for the following personal information: your name; e-mail address; delivery address; and telephone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.