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FAQ - Help! I have sensitive skin

March 01, 2020 4 min read

FAQ - Help! I have sensitive skin

We get a LOT of questions about the best ways to deal with sensitive skin concerns. Find out our answers to some common questions. 

What does pH balanced mean?
Sensitive skin requires gentle, pH-balanced products. A healthy pH balance means ensuring the skin's acidic and alkaline levels are harmonised and this balance can impact blemishes, breakouts and signs of aging such as wrinkles. The Alpha Keri Super Hydrating range is a pH balanced dermatologist formula and is free of fragrance.

Why should I choose fragrance-free skincare?
Fragrances can cause the skin to experience sensitivity, irritation and allergic reactions, such as breakouts and rashes. Try the Alpha Keri Aloe Soothe range to replenish, strengthen and protect your skin against dry, sensitive and irritating skin.

How do I ease symptoms of eczema?
Common symptoms of eczema include dryness, itchiness and thick, cracked, or scaly skin. Vitamin E is a powerful nutrient to fight the symptoms of eczema, try the new Alpha Keri Avocado range, rich in vitamin E and suitable for eczema-prone skin.

I think I have a skin allergy, what should I do?
If you are concerned that you have an allergy or sensitivity affecting your skin, you can visit your doctor to have this tested. Most commonly, a skin allergy test involves the doctor exposing your skin to various substances believed to be causing the reaction, in order to observe and monitor the reaction. Following results, ask your doctor to provide an allergy treatment plan to ensure you are equipped and prepared to deal with the allergy or sensitivity.

How does a dermatologist treat dry skin?
If you are experiencing persistent dry skin, you can consult a dermatologist to determine what factors might be generating these symptoms. A dermatologist may recommend frequent application of a moisturiser, medication or changing aspects of your day that are causing the dry skin symptoms.

Which clothing fabrics are less irritating to sensitive skin?
It may come as no surprise that smooth, soft, natural fabrics, such as silk and fine cotton, will feel best against your skin. Cotton is cool and breathes, where silk is warmer. Both fabrics are absorbent, helping to wick moisture away from the skin. Clothing that is loose-fitting with a minimum of creases and folds will offer your skin the maximum comfort.

When is the best time to shave to avoid dry or irritated skin?
Shave with a soft body wash during or after a shower or bath when the hair follicle is soft. Avoid hot water and harsh soaps which may dry out the skin.

How do I prevent my hands from feel dry after using cleaning products in the kitchen, laundry and bathroom?
Everyday activities can cause dry skin, including household chores! Long or frequent exposure to water or detergent can dry or irritate our skin. Try applying moisturiser to your hands regularly and wearing gloves while cleaning, particularly if your cleaning products contain soap or chemicals. 

How do I choose between self-care at home and advice from a healthcare professional for sensitive skin?
A pH balanced, fragrance-free moisturiser is a common antidote to dry or sensitive skin, however, if you experience any of the following symptoms then you should consult your healthcare provider for advice:

  • Itchiness without a visible rash
  • Sleeplessness due to itchy or dry skin
  • Sustained open cuts or sores from scratching itchy skin
  • If self-care steps do not relieve dry or itchy skin

Should I have a hot or cold shower for dry skin?
Bad news for the long hot shower lovers - too much heat to the skin (as with rays from the sun) are ill-advised by healthcare professionals. Hot showers and baths can inflame the skin, which can cause redness and itching. Opt for cooler lukewarm showers to help keep your skin retain its moisture. Avoiding harsh, soapy products and lengthier showers or baths can also help your skin to retain healthy, natural moisture levels.

Should I apply moisturiser to damp or dry skin?
A moisturiser assists your skin to trap in moisture, therefore the best application time is right after a shower or bath. Pat your skin dry with a towel and apply liberally. Do the same after washing your face and hands.



National Eczema Association, accessed 16 April 2020

Healthline, accessed 16 April 2020

Aesthetic Surgery Journal21 June 2016, Oxford Academic, accessed 16 April 2020

Readers Digest, accessed 16 April 2020

Tina Sundelin, Mats Lekander, Kimmo Sorjonen and John Axelsson 17 May 2017, The Royal Society Publishing, accessed 16 April 2020

Barry M. Popkin, Kristen E. D’Anci, and Irwin H. Rosenberg, US National Library of Medicine, National Institutes of Health, Accessed 16 April 2020

Mayo Clinic, accessed 22nd April 2020

American Academy of Dermatology Association, Access 22nd April 2020

Linda J. Vorvick, University of Washington, MedlinePlus 2019

UPMC Health Beat 2015, Access 22nd April 2020

American Academy of Dermatology Association, Access 22nd April 2020

Stephanie S. Gardner 2018, Web MD, Accessed 22nd April 2020

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